Returns

Returning Condition -

Item/s must be returned in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached. If the merchandise returned does not meet these requirements your return will be sent back to you at an additional charge.

Full Priced Item Australia

Items that have been purchased at full price are eligible for a refund, exchange or store credit when returned to us within 14 days from the date of purchase.

Full Priced items Rest of World -

Items that have been purchased at full price are eligible for a refund or store credit when returned to us within 14 days from the date of purchase.

Promotional items -

We strictly do NOT offer return, exchange or refunds on any ‘sale’ items purchased online unless deemed faulty. In this case, we will offer refund or credit. Please note, we do not refund or credit the cost of shipping. Credits are valid for two years from the date of issue.

 

Faulty Returns -

We hope you never receive a faulty item and are so sorry to hear you may have. We understand this is really disappointing. Please email us within 7 days of receiving your order. We require your order number, images of the fault and a small description to hello@yokoandyak.com In the case of a fault, please return your item/s in original condition, unworn, unaltered, unwashed, folded neatly and with their tags attached.

Return shipping -
All customers are liable for their return shipping costs. Yoko and Yak is not responsible for any missing incoming deliveries/returns. We recommend using registered post for all returns so you are able to track your parcel.

 

How to lodge a return

 

Please contact us at hello@yokoandyak.com with your return, exchange or refund request. We will typically respond within 2-3 business days.